Application Support Analyst, London

My client; a leading global ISP currently has an excellent opportunity for an Application support analyst. This is a permanent role to be based in London. The purpose of your role is to support all internal business groups on all internally developed application platforms. The customers supported include Sales, Partner Team, Customer and Content Solutions, and International markets. This position is required to support all European markets including UK, France, Germany and others. Your duties will include: •Supporting all business groups on all internally developed application platforms. •Responding to technical issues escalated from business units across a variety of complex internal and third party technologies, tools, products and services globally and can typically involve very deep application issues that require in-depth research. •Providing outstanding technical support for all company Search Marketing products. •Researching, resolving, and communicating resolutions to internal and external users of products via phone, email and/or problem management system (Remedy). •Ability to handle multiple assignments with conflicting priorities; ability to help others to navigate through priorities to achieve team objectives. Your technical skills MUST include the following: •Strong Linux / Unix skills. •Minimum 2-3 years experience in a customer-facing technical help desk/ product support environment, preferably in a telephone sales or service center. •Strong understanding of XML, HTTP, SOAP, Web Services and similar technologies. •Strong knowledge of the Internet, search engines, and allied technologies. Desirable skills include: •Fluency in an additional European language such as German or French. •1+ years of experience in systems administration (preferably Linux) or network administration. •Knowledge of application server management with Apache, Tomcat, WebLogic and/or JBoss. •Knowledge and work experience in Java, C/C++ or Perl. This is an exciting time for you to join this global ISP, who is offering competitive salary packages (up to £40,000 Per annum) coupled with benefits including; Contributory pension scheme, Private medical health care, Life assurance, 25 days holiday and training. 1st IT People Limited is acting as an Employment Agency and/or Employment Business


Date Added: 02-09-2008
Job Ref: CYH/217087/ASA
Recruiter: 1st IT People Ltd
Contact: Chris Hodgson
Tel: 0207 255 6655